Operation Manager

Position: Operation Manager

Date posted: 2025-02-24

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We Are Hiring – Operation Manager | Relocate to Dubai!

Emerge IT Solution is looking for an experienced Operation Manager to join our dynamic team in Dubai. If you have a strong background in BPO operations and team management, this is your chance to advance your career with excellent perks and benefits!

Job Responsibilities:

• Manage assistant operations managers, team leaders, and departments.
• Oversee 100+ associates in customer support operations.
• Drive performance, productivity, and quality improvements.
• Ensure adherence to SLA targets and handle client communications.
• Develop training programs to bridge productivity and quality gaps.
• Motivate teams, manage attrition, and foster a high-performance work environment.

What We Are Looking For:

• 5+ years of experience in the BPO sector, with 2+ years in team management.
• Bachelor’s degree/Diploma or relevant industry experience.
• Ability to work in rotational shifts & week-offs.
• Age: Below 36 years | Immediate Joiners Preferred.
• Candidates must have a passport/applied for one & be double vaccinated.

Perks & Benefits:

• Relocation to Dubai – Visa, accommodation, food, and travel expenses covered.
• Fixed Salary + Best-in-Industry Incentives & Commissions.
• Training in Bangalore with salary before deployment.
• Tax-free salary in UAE + Bonuses.
• 15 days of yearly leave + flight charges reimbursement.
• Work Visa & Insurance provided.

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