IT Support Analyst

­­­Position: IT Support Analyst

Date posted: 2024-12-25

Industry: Other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Mena Recruit

Description:

Hiring IT Support Analyst

Requirements and Qualifications:

• Ability to work in-office, 5 days a week.
• Experience working on a busy and demanding Service Desk, ideally supporting a large international customer base within a legal practice.
• Proficiency in supporting Microsoft Windows and Office, particularly Outlook and Word.
• Good understanding of PC hardware and software setup and configuration.
• Knowledge of Document Management Systems, preferably iManage.
• Experience using Active Directory.
• Familiarity with a software deployment package like SCCM.
• Knowledge of legal-specific applications like InterAction, Intapp, is an advantage.
• Troubleshooting and support experience for telephone systems.
• Experience logging tickets in ITSM call logging software.