Customer Relations Management

­­­Position: Customer Relations Management

Date posted: 2024-11-18

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Relations Management role

Location: Abu Dhabi hashtag#UAE

Experience: 3-5 years

Qualification: Bachelors Degree

Contract: 6 months

Job Responsibilities:

• Inbound and Outbound Free Zone Call Handling: Manage all inbound inquiries and handle outbound calls to potential leads and existing clients.
• Utilize a professional, customer-oriented approach to represent Free Zone’s brand.
• Record, categorize, and prioritize leads based on their readiness to engage with the sales team.
• Salesforce CRM Management: Use Salesforce CRM to manage lead information, track call outcomes, and update lead statuses.
• Lead Nurturing and Conversion: Conduct follow-up calls and communications to nurture leads and drive conversions.
• Work closely with the internal sales team to ensure a smooth transition of qualified leads for higher-level engagement and closing.
• Customer Service and Relationship Building: Offer exemplary customer service to ensure a positive impression.
• Past experience on: UAE Free Zone Licenses processes.
• Business Set up.
• CRM system preferable Salesforce.